General Terms and Conditions of Rental (Terms and Conditions)
All Season Rental Ltd
Additional Driver: means any driver other than you who is authorised by us to drive
the Vehicle in accordance with these Conditions.
Booking: means your request to hire a Vehicle from us.
Business Customer: means a business, firm, partnership or company that has a
corporate hire agreement with us.
Business Hours: means the hours during which the location to which the Vehicle is
to be returned is open and each opening hour shall be a “Business Hour”
Conditions: these terms and conditions as amended from time to time in accordance
with clause 2.9.
Contract: has the meaning prescribed to it in clause 2.1.
Delivery and Pick-up service: means the delivery of the Vehicle by us to a location
we agree with you and the pickup of the Vehicle by us at the end of the Rental Period
as specified in the Booking and your confirmation of the Reservation.
Delivery Window: means the period two hours before the stated delivery and pickup times.
Digital Rental: means self-service booking, check-in and renting of a Vehicle via the
Minor Damage: scratches less than 25mm long or any length if they have not broken
the surface of the paint; dents less than 25mm in diameter which have not cracked
the paint; stone chips less than 3mm in diameter and without any denting; wheel or
wheel-trim scuffs without cracking or gouging; seat covers damage of less than 3mm
in diameter; interior stains or marks than can be cleaned or polished out using our
standard cleaning procedure.
Opening Hours: means the opening hours of the vehicle collection and return
location that you select to collect and return the Vehicle when Booking which can
be found on our website and at each of our car hire locations
Optional Extras: those items selected by you at the time of Booking or on collection
of the Vehicle. A full list of optional extras can be found on the booking page.
Optional Extra Fees: means the fees for hiring the Optional Extras (or any one of
them) from us, as set out in the Rental Agreement.
Partner Organisation: has the meaning prescribed to it in clause 2.3 .
PCO Rental Product: means the PCO rental option which is available to Business
Customers who satisfy the terms and conditions which apply to this product as set
out in the Reservation and in Clause 11.5.
Premium Location Fees: this occurs for rentals at airports and train stations.
Pre-Paid Amount: means the sum paid by you at the time of placing a booking, as
specified by us, towards the hire of the Vehicle.
Products: has the meaning provided in clause 16.1.
Product Fee means the fees for the Products you select to purchase from us in
relation to your hire of the Vehicle as set out in the Reservation and the Rental
Proof of Address: means a certified document confirming the main place of
residence, this may be in the form of a bank statement, utility bill (gas, electricity,
water or landline phone ), council tax bill, lease agreement or armed forces ID card
if current residency is in military accommodation. This supplied document must be
no more than 3 months old and can be either hard copy or digital.
Rental Agreement: the agreement setting out the particulars of the Vehicle you hire
from us and to which these Conditions apply.
Rental Fees: means our fees payable by you for the hire of the Vehicle including,
where applicable, any Optional Extra Fees, Products, Premium Location Fees, fees
for Additional Drivers.
Rental Period: has the meaning prescribed to it in clause 6.
Required Documents: means for UK residents: a full driving licence valid for the
entire Rental Period and 2 forms for Proof of Address not older than 3 months at the
time of vehicle pickup. If the driving licence does not contain a photograph of driver,
then an additional proof of ID will be required in the form of a passport or National ID
For non-UK Residents a full driving licence valid for the entire Rental Period and
passport (with no visa exemptions for the period of 6 months before the end of the
Rental Period) or ID card valid for a period of at least 3 months beyond the end of
the Rental Period.
Reservation: means your reservation of a Vehicle from a Vehicle Group for the
Rental Period specified by you at the time of Booking.
Restricted Profession: means any a) professional sports people, b) professional
actors and musicians, c) TV personalities and/or d) Royalties
Security Deposit: has the meaning provided in clauses 4.5 and 4.6.
ASR App: means our mobile app for the booking and remote locking and unlocking
of a Vehicle.
Telematic Data: means where a Vehicle is fitted with telematic technology, data
provided to us through such technology on your use of the vehicle including, but not
limited to, the Vehicle’s speed and location.
Towing Fee: means the fees that we incur for any towing of the Vehicle during the
United Kingdom: means England, Scotland, Wales and Northern Ireland
Vehicle: means the car, van or truck that you have agreed to rent from us for the
Rental Period, as set out in the Rental Agreement (or any replacement that we
provide). This includes it keys and all parts and accessories present within the
Vehicle from the commencement of the Rental Period.
Vehicle Condition Report: means the additional report which is separate to the
Vehicle condition summary included in your Rental Agreement that we complete
which sets out the condition of the Vehicle at the time you take possession of it from
us, which we can provide to you where you request this from us.
Vehicle Group: means a selection of vehicles grouped together with similar
characteristics and features as we determine in our sole discretion from time to time.
We/us/our: All Season Rental Limited, registered in England and Wales with company
You/your: means the person or Business Customer that rents the Vehicle from us
and is named on the Rental Agreement.
(a) A reference to a statute or statutory provision is a reference to it as amended
or re-enacted. A reference to a statute or statutory provision includes any
subordinate legislation made under that statute or statutory provision, as
amended or re-enacted.
(b) Any phrase introduced by the terms including, include, in particular or any
similar expression, shall be construed as illustrative and shall not limit the
sense of the words preceding those terms.
(c) A reference to writing or written includes email.
2 Basis of contract
2.1 The Contract is made between you and us and sets out our responsibilities to you
and your responsibilities to us when renting a Vehicle and any Optional Extras. The
Contract is made up of the following documents:
(a) the Rental Agreement;
(b) these Conditions; and
(c) where you have requested it, the Vehicle Condition Report.
2.2 At the point you complete your Reservation either by telephone or by completing the
on-line booking form and clicking the BOOK NOW button, we agree to use all
reasonable efforts to make a vehicle from the Vehicle Group you have selected
available for you to hire for the Rental Period. In the unlikely event that we are not
able to make a vehicle from that particular Vehicle Group available, we will provide
you with an alternative vehicle of equivalent similar specification within a higher
Vehicle Group. You agree that:
(a) Until the Contract is formed as specified in clause 2.4 below, our only obligation
to you is in respect of the Reservation;
(b) Only this clause 2.2 and clause 3 below shall apply to the Reservation and you
will be bound by those clauses on Booking; and
(c) You will be bound by the full Rental Agreement and these Conditions if and
when the Contract is formed with us.
2.3 You agree that we may elect at our discretion to pass your Reservation to another
car rental business (Partner Organisation) with which we have a referral
arrangement in place. In this case, we are acting as an agent for that Partner
Organisation and once we have passed your reservation over to them, this means
(a) we have no further legal obligations or liability to you
(b) the Rental Agreement for the hire of the Vehicle will be between you and the
Partner Organisation and will be made on the applicable rental terms and
conditions of that Partner Organisation and you will need to agree and accept
those applicable rental terms and conditions before any contract for rental
comes into existence.
2.4 The Contract is only formed when we allow you to take possession of the keys to the
Vehicle. We will not do so unless and until you come to collect a Vehicle from us (or
where we deliver the Vehicle to you) and you provide the Required Documents, a
valid deposit or credit card approval has been made on your payment card, you have
agreed the Vehicle Condition Report and we are satisfied that you meet our rental
criteria and these Conditions.
2.5 By taking possession of the keys to the Vehicle, you:
(a) accept the terms of the Rental Agreement;
(b) accept these Conditions; and
(c) agree with the vehicle condition summary set out in the Rental Agreement or,
where you have requested it, the Vehicle Condition Report.
2.6 By entering in to the Contract, you agree to:
(a) rent the Vehicle, including any replacement vehicles and Optional Extras for
the Rental Period;
(b) pay the Rental Fees (as well as any fees for the extension of the Rental Period
(where applicable) under clause 7 or any fees attributable to the purchase of
Optional Extras); and
(c) pay relevant administration charges, fees, theft and damage charges, toll
charges, parking, traffic or other fines or charges, reasonable court costs
and/or any other reasonable charges, in the circumstances set out within these
2.7 Where you request to add an Additional Driver to the Rental Agreement we will
decide whether or not we agree to adding that Additional Driver. When making the
request you will need to provide us with details of their driving licence for us to verify
that they can be added as an Additional Driver. Where we have agreed to add an
Additional Driver you agree to pay additional fees for us doing this as specified on
our website or as notified to you over the telephone at the time you call to request
the inclusion of an Additional Driver, Please note that it is your responsibility to
ensure that any Additional Drivers are aware of and comply with the terms of the
Contract and, in particular, comply in full with the requirements set out in clause 10
of these Conditions.
2.8 If you are a Business Customer, by signing the Rental Agreement, you confirm you
have the relevant company’s authority to enter into the Contract. In the event that
there is a conflict between the terms of the Contract and your business’s contractual
agreements and/or terms, the terms of the corporate master agreement between you
and us shall prevail.
2.9 We reserve the right to amend these Conditions from time to time (including any
administrative fees that we are entitled to charge as set out in these Conditions) upon
giving you not less than thirty days prior written notice.
2.10 In the event that you use Digital Rental the terms in the appendix to these Conditions
shall apply. In the event that there is any conflict or ambiguity between these
Conditions and the terms of the appendix the terms of the appendix shall apply.
3 Booking and pre-paid tariffs
3.1 When collecting a Vehicle from us, please bring your reservation number or booking
confirmation email with you wherever possible so that we can process your request
to hire a Vehicle.
3.2 Please note that in the unlikely event we are unable to provide you with a Vehicle,
your sole remedy will be to obtain a refund of any Pre-Paid Amount paid by you to
3.3 If you have selected our pre-paid tariff option when making your Booking, you are
agreeing to pay us full Rental Fees at the time of Booking and prior, to collecting /
taking delivery of the Vehicle, and the Security Deposit at the time of collection/taking
delivery of the Vehicle from us.
3.4 The Booking may be changed up to 48 hours before the commencement of the
scheduled Rental Period (Booking Change) by telephoning our reservations team
on 07956714979. Where you request to make a Booking Change, and the
Booking Change increases the Rental Fees payable by you we will not charge you
a rebooking fee. Where the Booking Change means that your Rental Fees decrease
we reserve the right to charge you a rebooking fee of £29,99 incl. VAT. You
acknowledge that the Rental Fees may increase if you make changes to the Vehicle
Group or the delivery collection point, which will be charged at the current rate and
that further charges will apply if the Rental Period is extended (in relation to which
see clauses 7 and 8)
3.5 Where you wish to cancel a Booking (as opposed to make a Booking Change), you
may do this at any time prior to the scheduled commencement of the Rental Period
(Booking Cancellation). In the event of a Booking Cancellation (where you have
selected the pre-paid tariff option) and your Rental Period is for more than three
days, then the first three days are non-refundable and the remaining Rental Fees will
be refunded to you. In the event that your Rental Period is less than three days then
you are not entitled to a refund of the Rental Fees.
3.6 All other Booking Cancellations which are not related to bookings made using the
pre-paid tariff, may be made without charge. If you do not cancel your Reservation
and then fail to show up to collect the Vehicle from the agreed location at the agreed
time, we reserve the right to charge the pre-paid tariff in full and you shall not be
entitled to any refund.
4 Rental fees, deposits and payment
4.1 You must bring the payment card used to make your Booking. When you place a
Booking, we use your payment card as a form of identity check to ensure we give
the Vehicle to the person who made the Booking. If you don’t have the payment card
used to make the Booking with you, we will still rent to you if we have a vehicle
available and, you meet all of our other requirements including, but not limited to,
presentation of another payment card in your name and the Required Documents.
However, you will have to pay the “pay at location” prices available on the day as
this will be treated as a new rental.
4.2 You must use the original card to make any additional payments or preauthorisations relating to the Reservation.
4.3 We may require a security deposit/approval on your payment card. The amount of
the deposit may vary depending on the type of booking, Vehicle Group or the method
4.4 Before we let you rent a Vehicle, you need to allow us to take a credit card approval
or a debit card deposit. You will need to give us an approved payment card that’s in
your name and has enough funds available on it to allow us to do so.
4.5 The approval amount for credit cards is determined by the vehicle group. The
approval amount will not be debited from your account immediately, however, it will
be held on your account until the final amount of Rental Fees have been paid to us.
When the Vehicle is returned, the Rental Fees will be charged to the credit card
provided to us, unless you present another form of payment.
Compact & Premium: £200.00
4.6 The deposit on a debit card is determined by the vehicle group. The minimum amount
will be the rental charge + £200. The deposit amount will be immediately debited
from your bank account and will be held by us until the Rental Agreement is
terminated and all Rental Fees have been paid to us. When the Vehicle is returned,
any additional Rental Fees will be charged to the debit card provided to us, unless
you present another form of payment.
4.7 The rental charge (plus any other charges agreed such as, e.g. exemptions from
liability, delivery charges, airport charges, etc.) plus value added tax in the statutory
amount applicable from time to time must, as a matter of principle, be paid in full for
the agreed rental period, i.e. if the vehicle is collected late or returned early there
shall be no refund.
4.8 The Rental Fees are calculated based on:
(a) your start and end dates and times;
(b) rental location(s);
(c) the duration of the Rental Period; and
(d) the type of vehicle stated on your Rental Agreement.
4.9 Unless otherwise stated, the Rental Fees include the cost of vehicle tax, local taxes,
third party liability insurance, daily rental charge, collision damage waiver with
excess breakdown assistance and, limited/unlimited mileage (depending on the
4.10 You must pay a mileage charge (calculated in accordance with our then current
rates) if you exceed any mileage limitation set out in the Rental Agreement.
4.11 You may be liable for additional charges at the end of the Rental Period following
our inspection of the Vehicle where you have breached the terms of this Rental
Agreement and the condition of the Vehicle is required to be remedied by
professional cleaning or valeting services. Where the condition of the Vehicle cannot
be remedied by professional cleaning or valeting services then we shall be entitled
to treat this as damage to the Vehicle and the terms of Condition 14 shall apply.
4.12 For commercial vehicles fitted with an AdBlue® tank, there will be a service fee
based on the number of miles driven. This service fee will be charged at £0.01 per
mile. The service fee will be waivered if the AdBlue® is returned full and a receipt for
the proof of purchase is shown.
4.13 We accept the following payment cards: American Express; Visa; EuroCard /
MasterCard; Diners Club; JCB; Discovery Card; Maestro. We do not accept pre-paid
debit cards or Visa Electron cards. Debit cards are accepted for bookings of all
Vehicle catergory. The payment card must be valid for a
minimum of 30 days after the vehicle return date.
4.14 For any voucher bookings you must present the original valid voucher together with
a valid credit card for any additional charges that are not covered by the voucher.
Please note if the amount you have already paid is less than the Rental Fees, you
will need to pay the difference. If you have already paid more than the cost of the
Rental Fees, you will not get a refund, but if you wish to buy Optional Extras from us
at the time of making a Booking, you can use the difference towards the cost of these
4.15 If you are late making payment, we will charge you, without further notice, interest
on the amount that is overdue. Interest is calculated at 4 percent per year above the
base lending rate of the Bank of England. We will also charge you for any reasonable
costs incurred by us whilst we attempt to recover payment from you (including
reasonable legal costs).
4.16 You agree that we can send invoices electronically to the designated invoice
recipient. We will send an electronic invoice to the e-mail address which you have
provided. You can request the termination of electronic invoices at any time. In this
case, we will issue paper based invoicing. You are obliged to bear the additional
costs for the paper-based consignment of the invoice and for the postage in this
4.17 You are accountable for any malfunctions of the receiving devices or any other
circumstances that hinder access to the invoices. An invoice is received as soon as
it enters your domain. If we send a note and you are able to retrieve the invoice on
your own accord, or if we make the invoice available for retrieval, then the invoice is
received when it was retrieved by you. You are accountable for retrieving the invoices
at reasonable intervals.
4.18 If an invoice is not received or cannot be received, you must notify us immediately.
In this case, we will re-send a copy of the invoice and mark it as a copy. If the
malfunction and the possibility of transfer cannot be resolved promptly, we may send
paper invoices until the malfunction has been resolved. We will bear the costs for the
consignment of paper invoices in this case. If we provide you with login data, a user
name or password then unauthorised access must be prevented and the data kept
strictly confidential. In the event that you discover unauthorised persons may have
gained access to this information, then you must notify us immediately.
4.19 The Rental Agreement will stipulate a specific station to which the Vehicle must be
returned at the end of the Rental Period. The rental will be considered one-way if the
Rental Agreement stipulates a return to a station different from the one from where
the Vehicle was collected. If the Vehicle is delivered to a station other than the one
stipulated in the one-way Rental Agreement, you will be charged a flexible location
charge of GBP 19,99 (incl. VAT). If the Vehicle is delivered to a station other than
the one stipulated in the return trip Rental Agreement (i.e. where the collection and
return stations are identical), you will be charged a flexible location charge of GBP
19.99 (incl. VAT) and the charge for a one-way rental as indicated on price list
applicable at the time the Rental Period started.
5 Delivery and Pick-up Service
5.1 Following receipt of your Reservation we will contact you to confirm the delivery and
pick-up location and the Delivery Window. This service operates within branch
Opening Hours and the branch Opening Hours and the Delivery Window will be
confirmed to you in the Reservation. If we are not able to contact you using the details
that you inputted when making the Reservation the Booking will automatically be
cancelled and we shall have no liability to you.
5.2 You must be present at the delivery and the pick-up of the Vehicle and at the time of
delivery of the Vehicle you must bring the payment card used to make your Booking.
When you place a Booking for the Delivery and Pick-up Service we use your payment
card as a form of identify check to ensure that we give the Vehicle to the person who
made the booking. The requirements of Clause 10 shall apply to the Delivery and
5.3 You must also present us with the Required Documents
5.4 You must provide us with a valid DVLA licence check code which you can obtain
from the DVLA website (https://www.gov.uk/view-driving-licence) which remains
valid for 21 days and may only be used once by entering the code into the verification
section of the my driving licence portal.
5.5 Where you wish to add an Additional Driver, they do not have to be present at the
time the Vehicle is delivered, but you must provide their valid, full original driving
licence for us to verify and a DVLA licence check code prior to them being added as
a valid Additional Driver.
5.6 We will agree a delivery window with you for the delivery of your Vehicle to the
agreed location as specified in your Reservation, and the minimum advance notice
for delivery of the Vehicle is two Opening Hours
5.7 You must be available during the Delivery Window to take delivery of the Vehicle and
for the pick-up of the Vehicle.
5.8 When we deliver the Vehicle to you it will be delivered with a full tank of fuel. You are
then responsible for fuel consumption during the Rental Period (and any additional
period until termination under clause 6.2 above) and the fuel tank must be full at the
time we pick the Vehicle up, unless at the time of booking the Vehicle you selected
the Prepaid Fuel option.
6 Rental period
6.1 The Rental Period is the period from collection (the start date and time shown on the
Rental Agreement) and ends on the indicated date and time shown on the Rental
6.2 The Rental Agreement terminates when:
(a) the Vehicle and any applicable Optional Extras are returned and the Vehicle’s
keys are handed over to one of our employees, or placed in one of our keydrop boxes, or where we have provided our prior written authorisation, handed
over to a hotel-reception desk; and
(b) subject to clause 9.11 the Vehicle has been inspected and checked by us.
7 Extending the Rental Period
7.1 If you wish to extend the Rental Period, please contact us as soon as possible, and
at the latest before the end date and time of your Rental Period.
7.2 On receipt of your request to extend the Rental Period we will do our best to assist
you with this request, although it is possible that another customer will have booked
the Vehicle to use straight after the expiry of the Rental Period.
7.3 Where you want to extend the Rental Period for up to 84 days we have the right to
require you to come back to the rental location and agree a new Contract and
possibly exchange the Vehicle. We may require an additional deposit together with
the relevant method of payment for the extended Rental Period.
7.4 We will not agree an extension which means that the Rental Period exceeds 84 days.
If you require a vehicle for more than 84 days, you must return the Vehicle under
your existing Contract prior to the expiry of the Rental Period and, you must enter
into another Contract with us for that new Rental Period.
7.5 Where the Rental Period has expired and you have not returned the Vehicle to us
within two hours of the expiry of the Rental Period, we may repossess the Vehicle. If
we repossess the Vehicle you must pay any reasonable expenses we incur in the
process of repossession. If we have the right to repossess the Vehicle you give us
permission to access your premises to do so.
7.6 Subject to Clause 7.5 above, if you fail to extend the Rental Period and you are more
than 30 minutes late returning the Vehicle, you will be charged damages to
compensate us for the loss of use of the Vehicle (at an equivalent rate of the daily
Rental Fee at the current pay at location prices) together with a late return processing
fee of 10 GBP (ex VAT) for the associated processing costs, unless you are able to
prove that the rental company has incurred less work and/or damage. The assertion
of further damage claims is not excluded.
7.7 Please note that your obligations in relation to the Vehicle continue until you return
the Vehicle to us, notwithstanding that the Rental Period may have come to an end.
8 Inspecting the vehicle on collection
8.1 The Vehicle has been maintained in accordance with the manufacturer’s
recommended standards and will be roadworthy at pick-up.
8.2 Any existing damage to the Vehicle will be stated on the Rental Agreement or, where
you have requested one, the Vehicle Condition Report.
8.3 When you collect the Vehicle you should inspect it. If there is any damage, other
than Minor Damage, you must make sure it is recorded on the Rental Agreement or,
where you have requested one, the Vehicle Condition Report. You will be
responsible and liable for any damage to the Vehicle which was not recorded on the
Vehicle Condition Report.
9 Returning the vehicle and condition on return
9.1 We will inspect the Vehicle on its return for any damage or changes in condition from
that which was described in the Vehicle Condition Report at the time of the Vehicle
pick up or which you notified to us in accordance with the provisions in clause 8. If
you are unable or refuse to complete the inspection with us, we will inspect the
Vehicle in your absence and notify you of our findings as per clause 9.10 and include
any relevant photographs of such damage we find in our inspection for you to review.
9.2 Some damage may not be apparent at the post-rental inspection, such as
mechanical damage (for example in areas such as the engine, fuel tank or clutch) or
damage hidden by adverse light or weather conditions. If we find any such damage
we will notify you with evidence of the same.
9.3 The vehicle should be returned in a similar condition of cleanliness to which it was
received. Where additional time is required to prepare the vehicle back to a rentable
condition due to, including but not exclusive of strong odours, pet hairs, sand, bodily
fluids, dirt or stubborn stains, an additional charge of £50.00 will apply.
9.4 You should use all reasonable efforts to return the Vehicle to us during our Opening
Hours. If we agree that you are able to return the Vehicle and any Optional Extras
outside of our opening hours, this will be on the condition that you will remain liable
for any damage caused to the Vehicle for up to four Business Hours until one of our
employees takes possession of the Vehicle. You must:
(a) leave any Optional Extras in the boot or trunk;
(b) secure the Vehicle near the return location; and
(c) leave the keys in our secure post boxes outside the rental location and tell us
where the Vehicle is at our customer service number on 07956714979 (as
may be updated from time to time or via email email@example.com.
9.5 By taking possession of the keys to the Vehicle, you agree to return the Vehicle to
us at the branch specified in the Rental Agreement. If the Vehicle is returned to an
alternative location, you will be liable for any reasonable costs incurred by us to
relocate the Vehicle to the location specified in the Rental Agreement.
9.6 The Vehicle should be returned to us with a full tank of fuel unless you have pre-paid
us for fuel. If the Vehicle is returned to us without a full tank of fuel, you will be liable
to pay us for the fuel required to fill up the Vehicle at the rate which will not exceed
the fuel rates calculated in accordance with our fuel matrix which may be viewed at
https://www.fleetnews.co.uk/costs/fuel-prices/ These rates are updated on a six
monthly basis. We use the fuel matrix to calculate the average rates on the first
Monday of every month and then adds a surcharge. The surcharge is calculated as
150% on a non-prepaid fuel rate and 10% on a Pre-Paid Amount. For the Pre-Paid
Amount Rate to apply you must have purchased this prior to the start of the Rental
9.7 If you return the Vehicle and any Optional Extras back to us early and you have prepaid the Rental Fees, you will still have to pay the full Rental Fees for the duration of
the Rental Period. Because special offers and discounts often relate to specific time
slots, you may even end up having to pay more if you bring the Vehicle back early.
9.8 If we have agreed to collect the Vehicle and keys from you, the Vehicle must be
parked in a suitable place to allow the collection, without the imposition of any fines
9.9 You must return the Vehicle and any Optional Extras in the same condition you
received them. We will allow for normal wear and tear, bearing in mind the distance
you travelled and the duration of the Rental Period.
9.10 We recommend that you are present for the inspection we carry out upon return of
the Vehicle and any Optional Extras, so that any damage to the vehicle can be
agreed. If you are not present for inspection, we will inspect the Vehicle and Optional
Extras in your absence and, if we find any damage, we will notify you of the amount
you are required to pay. You agree that we may charge your payment card for this
amount. You will not be liable for this amount if you can show the damage occurred
after the end of the Rental Agreement under clause 6.2 above. Please note, when
you sign the Rental Agreement, you authorise us to take payment for damage if
necessary and we may automatically charge your payment card for this.
9.11 Where we have agreed with you that you can return the Vehicle to an agreed location
where it will be unattended prior to us collecting it, you will be responsible and liable
for any damage which occurs to the Vehicle prior to us collecting it unless the
damage is caused by the negligence of us or our employees or occurred more than
four Business Hours following drop off of the Vehicle.
9.12 If the Vehicle is returned before the end of the Rental Period agreed in the Rental
Agreement without informing us of the early return, we will look at charging for
unused rental days. In this case a fee of GBP 10,00 (excl. VAT) will be included for
the expenses incurred. A higher standard price may also be applied if, for example,
the requirement for a special tariff is no longer met. In this case, however, the
originally agreed rental price will not be exceeded. This return fee does not apply to
prepaid tariffs under Section 3 of these General Terms and Conditions.
10 Vehicle rental requirements and your responsibilities
10.1 You must bring the Required Documents. If you cannot meet these requirements,
you will not be able to drive the Vehicle.
10.2 All drivers must have held their licence for at least one year prior to the
commencement of the Rental Period. If the driving licence does not show that the
driver has held it for the minimum period set out in this clause 10.2, then they must
provide evidence, such as previous driving licenses or a letter from the driving licence
authority stating that they have held it for at least the minimum period.
10.3 In addition to your licence, either a valid and up to date DVLA licence check code or
a printed DVLA endorsement records must be provided to us for all Approved
Drivers. Each DVLA licence check code needs to be valid at the point of vehicle
collection or the branch will need to obtain a further code in order for you to have
met this requirement or printed endorsement can be obtained from the DVLA
website. Drivers under 23 years of age must not have had any endorsements on
their licence. Drivers above the age of 23, must not have exceeded 6 points on their
licence. Please note that some endorsements on your licence may restrict your
ability to drive the Vehicle (even if they are below 6 points).
10.4 If we are unable to rent the Vehicle to you for any of the reasons set out in this clause
10, we will agree to refund you any Pre-Paid Amount you have paid and any money
you have paid up front where you have selected the pre-paid tariff.
10.5 If you or anyone in your party is in our reasonable opinion, abusive, threatening or
violent towards any one of our staff members, we may refuse to rent a Vehicle to
you. We may also refuse to rent to you if we believe you or any Additional Driver is
under the influence of drink or drugs.
10.6 Special conditions apply to the terms of our third party insurance for anyone whose
primary occupation is a Restricted Profession. These special conditions relate to
your liability to repay any outlay that we, or our insurer, have to pay to third parties
under our third party insurance. If you rent the vehicle from us, you are agreeing to
be bound by those special conditions as set out in clauses 14.16 and 16.1.2 below.
11 During the Rental Period
11.1 During the Rental Period (and any additional period until termination under clause
6.2 above), you must:
(a) use the Vehicle according to the road traffic laws applicable to the area you
are driving in;
(b) use the correct fuel;
(c) lock the Vehicle when you’re not using it, or when you’re refuelling it and, you
must use any security device fitted to or supplied with it;
(d) comply with all laws and regulations for using the Vehicle and any Optional
(e) ensure the Vehicle is protected against bad weather that might cause damage
(f) drive the Vehicle with all due care and attention;
(g) contact us as soon as you become aware of a fault in the Vehicle, or if you
believe the fault means the Vehicle is no longer roadworthy;
(h) contact us immediately when any warning light is displayed on the Vehicle or,
when the service reminder message is displayed, unless it is unsafe to stop or,
you have been advised by us to continue driving; and
(i) where you carry any animals in the Vehicle, ensure that the Vehicle is handed
back in the same condition of cleanliness as when you collected the Vehicle.
Failure to do so may result in you incurring additional charges.
11.2 During the Rental Period (and any additional period until termination under clause
6.2 above), you must not:
(a) take the Vehicle outside the United Kingdom, without our prior written
(b) use the wrong fuel;
(c) drive the wrong way down a one-way street;
(d) drive without due care and attention or at excessive speeds;
(e) use a mobile communication device that may distract you from driving including
driving whilst texting, emailing, using a mobile phone without a hands-free
device or otherwise engage in similar activities;
(f) fit your own equipment to the outside of the Vehicle which may cause damage
to the Vehicle, for example, signage, stickers, roof racks, luggage carriers or
(g) overload the Vehicle (as determined by the Vehicle manufacturer);
(h) sell, rent, remove, or dispose of the Vehicle and/or any Optional Extras or,
allow anyone else to do so;
(i) push or tow any trailer or any other Vehicle (except if the Vehicle is equipped
with a hitch, up to a maximum of 1000kg);
(j) give anyone any rights over the Vehicle;
(k) work on the Vehicle or let anyone else work on the Vehicle without our prior
(l) let anyone drive the Vehicle other than an Additional Driver;
(m) carry or transport any hazardous, toxic, flammable, corrosive, radioactive,
harmful, dangerous, strong smelling or illegal materials;
(n) use the Vehicle for any crime or other illegal activity or purpose;
(o) use the Vehicle for hire or reward or, for fair paying (unless we have provided
you with our prior written consent to do so);
(p) use the Vehicle for any purpose which requires an operator’s licence;
(q) use the Vehicle off-road, on a race track, for racing, pace making, testing
whether for reliability or speed, or for teaching someone to drive, or in
connection with motor rallies, competitions, demonstrations or trials;
(r) drive through spaces which are too narrow for the Vehicle;
(s) damage the Vehicle by transporting unsecured loads or hitting high level
(t) damage the roof of the Vehicle by hitting high level objects or carrying
(u) use the vehicle whilst any driver is under the influence of alcohol or drugs or
other narcotic substances, or medications under the effects of which the
operation of a vehicle is prohibited or not recommended;
(v) smoke or allow anyone else to smoke in the Vehicle;
(w) use the vehicle in an imprudent, negligent or abusive manner;
(x) attempt to avoid collisions with small animals (e.g. animals up to the size of a
fox) where doing so may result in damage to the Vehicle greater than that
which would otherwise be caused by a collision with such small animals;
(y) drive the Vehicle in any way that could cause damage to its engine; and
(z) cause damage or strain to the clutch.
11.3 The examples provided in clause 11.2 above are not exhaustive, any unlawful or
dangerous conduct whilst driving or otherwise making use of the Vehicle will be
viewed as you breaking the Contract and to the extent we are allowed to do so by
law, you will lose the benefit of any damage waivers, excess reduction products,
personal accident insurance and third party liability insurance.
11.4 Where you are a Business Customer and you rent the Vehicle for business purposes
(as agreed by us in the Rental Agreement), you must not use the Vehicle where that
usage requires an operator’s licence which is not possessed by you and/or the
Aprroved Driver or for private chauffeur services.
11.5 Where you are a Business Customer and you have selected the PCO Rental Product
you agree to the terms and conditions which apply to that product as set out on our
website and in your Reservation confirmation and the terms set out below
(a) This is available to any private hire driver who is a minimum or 25 years old
(b) You must have held a full drivers licence for five years
(c) You must have no more than one fault claim in the last two years
(d) You must not have any IN10 convictions at the start of the Rental Period
11.6 You must be present at the collection of the Vehicle and at the return of the Vehicle.
You must bring the payment card used to make your Booking for the PCO Rental
Product; your private hire driver licence and your original full drivers licence. When
you place a Booking for the PCO Rental Product, we use your payment card as
verification of your identity as the person who made the Booking. The requirements
of Clause 10 shall apply to the PCO Rental Product.
11.7 From time to time we may need the Vehicle returning to us during your Rental Period.
By way of example this may be due to a service requirement on the Vehicle, a
manufacturer’s recall notice, or a maximum mileage requirement. If we contact you
to notify you that you need to return the Vehicle to us you must use all reasonable
efforts to be available to talk to us on the contact number you gave us at the time of
booking and cooperate fully with us to facilitate the return the Vehicle. Failure by you
to respond to our efforts to contact you and/ or failure to comply with our reasonable
instructions concerning the return of the Vehicle may result in you being fully liable
for all losses and liability we incur directly or indirectly arising out of or in connection
with your failure to return the Vehicle.
11.8 The Vehicle may be fitted with telemetry systems or other similar devices that may
track the Vehicle location and will be used as a tool for measuring how the Vehicle
is being operated or accident related investigations, this is to maintain and protect
the Vehicle. We may contact you in the event that the device indicates that you may
be breaking the terms of the Contract and may ask you to modify your driving
behaviour or that of any Approved Driver, and we reserve our right to terminate the
Contract in the event that you continue to not comply with its provisions. The
information may be used both during and post the Rental Period.
12 Cross-border rentals
12.1 The Vehicle must not be driven outside of the United Kingdom, unless we have given
you prior written permission to do so. Please note that we may withdraw our consent
at any time, without liability, to comply with a legal requirement.
12.2 Notwithstanding the provisions of clause 12.1, it is your responsibility to ensure that
you and any Approved Driver(s):
(a) have the legal right to drive the Vehicle into any country or countries outside of
the United Kingdom into which you intend to take the Vehicle (Non UK
(b) have the legal right to drive the Vehicle in the Non UK Countries.
12.3 You and any Approved Driver(s) must observe the laws of all Non UK Countries in
which the Vehicle is being driven including, without limitation, any specific equipment
12.4 Cross border rentals are not possible for any commercial vehicles or multi-seater
vehicles with 9 or more seats. Further restrictions apply depending on the vehicle
12.5 Additional charges will be applied to cover the cost of continental breakdown as well
as our standard foreign usage charge. Where we have given you
permission to drive the Vehicle outside of the United Kingdom, you must comply with
the territorial restrictions set out on our website.
13 Lost property
13.1 During the Rental Period (and any additional period until termination under clause
6.2 above) we are not responsible for any property held in the Vehicle. This is kept
at your sole risk.
13.2 You must not leave any property in the Vehicle when you return it to us. If you have
left items in the Vehicle, we may agree to keep them for you to collect within a
reasonable time and we may charge you a reasonable fee together with VAT for
storing the item(s). Any property left in the Vehicle which remains unclaimed 3
months after the end of the Rental Period will be disposed of, without further notice
14 Damage, loss or theft
14.1 In the event of any loss, damage or theft to the Vehicle, you must provide us with all
such assistance and information as we reasonably request to investigate the matter
and/or to otherwise deal with it.
14.2 If you have an accident with or in the Vehicle, you must:
(a) not admit or accept liability to any third party;
(b) obtain and notify us of all the names and address of all parties involved in the
accident, including wherever possible any witnesses;
(c) secure the Vehicle, inform the police straight away in the event that anyone is
injured, the road is blocked as a result of the accident or, if any third party
property has been damaged;
(d) call the number for our breakdown assistance service as set out in your Rental
Agreement and report the accident or breakdown to our breakdown assistance
(e) (in the case of an accident with a third party), call the breakdown assistance
service number within 12 hours of the accident. In the event of confiscation or
impounding of the Vehicle by third parties, you must inform us immediately by
e-mail at firstname.lastname@example.org.
Vehicle Breakdown and Towing
14.3 For the duration of the Rental Period, the Vehicle has the benefit of our breakdown
assistance service. In order to benefit from this service, you must call the designated
contact number as set out in your Rental Agreement.
14.4 If the Vehicle breaks down during the Rental Period, we will as soon as possible,
recover and repair the Vehicle. If the Vehicle cannot be repaired we may provide a
replacement Vehicle subject always to availability and, any other relevant
circumstance. If the breakdown is caused by your negligence or that of any Approved
Driver, or arises as a result of your breach of the Rental Agreement, you will be
responsible for the damage or loss under this clause 14 and recovery, together with
an administration fee to cover the handling of the claim and any other reasonable
14.5 Where the Vehicle breakdown is caused by your negligence or that of any Approved
Driver or arises as a result of your breach of the Rental Agreement, you will be
responsible for the payment of the Towing Fees that we incur to tow the Vehicle.
The Towing Fees shall be calculated based on the actual towing costs incurred by
14.6 If you have purchased a Product, which is our roadside protection product, you will
be covered for the following:
(a) putting the wrong fuel in the Vehicle provided that you have not driven the
Vehicle after doing so;
(b) if the Vehicle runs out of fuel;
(c) loss of or, locked in keys;
(d) damage to the clutch;
(e) flat battery; and
(f) towing and recovery charges,
the roadside protection package does not include the costs of any replacement parts
or labour for fitting these parts and any damage done to the Vehicle not covered
above, or the administration fee for handling any claim.
Theft of Vehicle and Damage
14.7 If the Vehicle, keys or any Optional Extras are stolen, you must report it to the police
and obtain a police report or crime reference number, without delay and, you must
immediately provide us with the police report or crime reference number and, the
keys (if possible). We will have no responsibility or liability for the loss, theft or
damage to any personal belongings left in the Vehicle at the time it was stolen.
14.8 Usually, where you are a consumer, loss or damage waiver comes as standard with
your Vehicle. If it does, you will see it on your Rental Agreement. If it is not included,
you can buy it separately. If the Vehicle is damaged or stolen during the Rental
Period (and any additional period until termination under clause 6.2 above), you are
responsible for paying an amount up to the excess stated on your Rental Agreement
(a) any liability under this clause 14;
(b) our loss of use; and
(c) an administrative fee as set out in clause 14.14.
14.9 We work with appropriately qualified experts who use a damage matrix to work out
the estimated cost of repair to or replacement of the Vehicle, keys, any accessories
or any Vehicle documents that are damaged or lost or stolen during the Rental Period
(and any additional period until termination under clause 6.2 above). The damage
matrix uses an average repair cost for the Vehicle Group selected, which takes
account of different makes and models in that group. We work this out using:
(a) industry standard labour rates and job duration, according to an industry
standard estimating tool;
(b) the price of any original equipment manufacturer parts; and
(c) loss of use (being the amount the Vehicle reduces in value and interest, costs
and loss of rental).
14.10 The amount of compensation payable to us for any damage will be calculated on the
basis stated below. If the damage is of the type set out in the table below then we
will charge you the sum set out, which is intended to be a fair and genuine estimate
of our losses resulting from the damage.
Repairable stone chip £60 plus admin fee (clause 14.14)
Repairable small rim scratch (less
than 10 cm)
£75 plus admin fee (clause 14.14)
14.11 We will calculate the compensation due to us for any other damage by asking an
appropriately qualified expert to provide an estimate of our losses resulting from the
damage and such losses will include the reasonable fees charged to us by that
expert. The expert will base that estimate on the reasonable cost of the repairs to
the Vehicle necessary as a result of the damage. The estimate is intended to reflect
the loss measured by the open market rate of repairs to the Vehicle at an appropriate
dealership or authorised repair centre of the Vehicle. If the Vehicle is beyond
economic repair then the estimate will be based on the reasonable market value of
the Vehicle less the reasonable market rate salvage value for the Vehicle and may
include any anticipated costs associated with writing off the Vehicle, registration
14.12 If we believe that you are responsible for damage, we will notify you as soon as
possible of the appropriate amount due as set out above and provide documentary
evidence of the damage, and the expert’s findings, and estimate of cost of repair.
14.13 If you disagree with the expert’s estimate of the losses resulting from the damage,
you may instruct your own suitably qualified and accredited expert (at your own cost)
and we will allow you and/or your expert to access the evidence of the damage in
our possession. If we cannot agree with you the amount due in respect of the
damage, it may be necessary for a court to decide on the appropriate payment.
14.14 In addition to any compensation for damage caused to the Vehicle, the following
administration fee (as set out in the table below) will be payable to cover our
administration costs for dealing with the breach of contract and associated claim
resulting from any damage and/or breach. This is a fair and genuine estimate of the
cost. If the amount of administration we are required to carry out in connection with
a damage claim is such that the administration fee set out below is likely to be
exceeded, we will notify you in writing during the process of dealing with the damage
Damage Claim Amount Admin Fee
£2000.01 and above £125
14.15 If Optional Extras are damaged or if you do not bring them back to us at the expiry
of the Rental Period, we will charge you the replacement cost in addition to the
Optional Extras Fee.
14.16 If you are in an accident where someone is injured, or their property is damage, the
provisions of this clause 14.16 shall apply. The Vehicle comes with third party liability
cover. This means you are covered for any damage caused to another person’s
property (for example, their vehicle and/or any injury suffered by them, including
passengers in the Vehicle). You will not have to pay any of their costs, unless the
damage or injury was caused, or contributed to, by:
(a) your negligence;
(b) you breaching any part of the Contract (for example, allowing someone other
than an Approved Driver to drive the Vehicle);
(c) you breaching any of the provisions contained in clause 11.2 and such breach
causes or contributes to the damage or third party claim; or
(d) you breaking the law.
In these circumstances, and/or if your primary occupation is a Restricted
Profession,if the law requires us to provide you with third party liability cover, the
minimum cover required by law will still apply but we, or our insurer, may seek to
recover our full costs from you. Please note third party liability cover does not cover
any injury to the driver of the Vehicle or any personal items inside the Vehicle.
14.17 If any damage or loss is caused to the Vehicle or to us or the Vehicle is stolen, and
it was caused, or contributed to, by:
(a) your negligence;
(b) you breaking the Contract (for example, allowing someone other than an
Approved Driver to drive the Vehicle);
(c) you breaching any of the provisions contained in clauses 11.2, 14.1and/or 14.2
and such breach causes or contributes to the damage or loss; or
(d) you breaking the law
then you may lose the benefit of any waivers, excess reduction products, personal
accident insurance and third party liability insurance. So, you will have to pay:
(e) the full cost of replacement or estimated repair costs;
(f) any loss of use;
(g) any costs we have to pay to third parties, including without limitation the Towing
(h) our own reasonable costs, including a processing fee.
In these circumstances, if the law requires us to provide you with third party liability
cover, the minimum cover required by law will still apply but we, or our insurer, may
seek to recover our full costs from you.
14.18 If you cannot show on balance that the damage, loss or theft, occurred after the end
of the Rental Agreement under clause 6.2 above, or if you cannot show that the
damage was less than what we said it was, we will require you to pay for the damage
or loss and the rental costs, even if the Vehicle is not found or repaired at the time
we take payment. Even though we do not have to do this, we will try, with your help,
to recover costs from third parties. If we are successful, we will refund these costs to
you. You will not be responsible for these costs if they come about through our
negligence, or if we’ve broken the Contract.
14.19 If you can show the damage occurred after the end of the Rental Agreement under
clause 6.2 above, and if you have already made payment we will refund the costs
set out in clause 14.17 to you. If you can show the damage was less than what we
said, we will refund the difference to you, if you have already made payment.
15 Speeding, parking and traffic fines and charges
15.1 You are responsible for all fines and charges issued as a result of you or any driver
using the Vehicle. Fines and charges could include: all parking fines or charges; toll
charges; towing charges; clamping costs; traffic fines or charges; speeding fines;
and any other charges or fines.
15.2 If a fine or charge is sent to us because you haven’t paid a charge or complied with
the law, we will take payment for:
(a) our administration fee of 40.00 GBP for every transaction handled by Sixt
which is notified to you at the time of booking and can be found on our website
at https://www.sixt.co.uk/rental-services/rental-information/ to cover our costs
of dealing with the fine or charge; and
(b) the fine or charge itself (if we have to pay it).
15.3 By signing the Rental Agreement, you give us permission to collect these payments.
We will charge them to your payment card.
15.4 By signing the Rental Agreement, you agree to us giving your details, as well as a
copy of the Rental Agreement to the authority or private company that has issued
the fine or charge if we consider they have a right to the information and the law
allows us to do so. We will charge you a processing fee for doing this.
15.5 If we are not able to lawfully pass on your information in accordance with clause
15.4, we will pay the fine or charge on your behalf and then invoice you for the fine
or charge, and our administration fee.
15.6 If you want to appeal, contest or dispute a fine or charge, we will give you the details
of the fine or charge and, the organisations who issued the fine or charge. You must
deal directly with the issuing organisations to get a refund and/or compensation.
15.7 If the Vehicle is seized by the police or customs and excise or any other authority
during the Rental Period (and any additional period until termination under clause
6.2 above), unless the seizure was caused by our negligence or us breaking the
Contract or the law, you will have to pay:
(a) any costs we incur as a result of the seizure. This includes the initial uplift
charge and up to 1 additional working day
(b) plus any loss of rental income while the Vehicle is not available to rent to
someone else; and
(c) a service fee of 75.00 GBP for the processing and collection of the vehicle from
16 Optional extras and products
16.1 We offer a variety of waiver and protection options to protect you during the Rental
Period at the Product Fees specified on our website. These include:
16.1.1 Loss or damage protection waiver - this reduces the amount you pay if the Vehicle
keys and accessories or any Vehicle documents are lost, stolen or damaged during
the Rental Period. You may be entitled to reduce your excess to between £0 to £150
depending on the Product, your age and the Vehicle Group that you choose. Please
refer to the country specific rental information document for full details of the
administration fees that we may charge for processing a claim under this Product. In
most cases the loss or damage protection waiver is provided as standard (please
check your Rental Agreement to confirm whether it is provided). The amount you will
pay will be the lower of (i) the liability under clause 14 and a processing fee; or (ii)
the excess stated on your Rental Agreement. The amount you pay will not be
reduced if the loss or theft was caused by or as a result of:
(a) keys being left in the Vehicle;
(b) keys being lost or stolen as a result of your negligence;
(c) using the Vehicle in breach of clause 11;
(d) driving without due care or attention;
(e) water or fire damage, that was your fault; or
(f) Events set out in clause 14.7 above.
16.1.2 Third party insurance – this protection provides cover for claims made against you
in the event of death or injury to a third party in an accident. It also provides cover
for damage to their property (up to £5 million). You will be responsible for any costs
in excess of this in relation to third party damages. Excluded from the insurance is
the use of the vehicle for the transport of dangerous goods. All protection as part of
the Rental Agreement will become void, in particular, if an unauthorised vehicle or if
the driver of the vehicle does not possess the required driver’s licence at the time of
the event giving rise to claim, or any of the circumstances set out in clause 14.16
above occur. Clause 14.16 above sets out the circumstances in which we, or our
insurer, may seek to recover our full costs from you.
16.1.3 Tyre and glass protection – this product waives your responsibility in the event of
any damage to the tyres, windscreen, side windows, rear-window or mirror glass,
with a reduction of that liability to £0.00. The amount you pay will not be reduced if
the damage was caused by or as a result of:
(a) using the Vehicle in breach of clause 11;
(b) driving without due care or attention;
(c) water or fire damage, that was your fault; or
(d) Events set out in clause 14.7 above.
16.1.4 Roadside protection – this product is an extended breakdown protection and
protects you against high service and repair costs, in the event of the following
incidents occurring which are caused by you: (a) locking keys in Vehicle; (b)
breakdown due to lack of fuel; (c) assistance with starting the vehicle due to a flat
battery; (d) loss of the key; and (e) the Vehicle being stuck at a location. These
services may only be ordered via a direct claim using our road assistance number,
as provided in the Rental Agreement. The customer service personnel from our 24
hour roadside assistance department will determine the type and the extent of
service that is required to ensure that you are able to use the Vehicle. If any damage
to the Vehicle occurs which we do not consider is covered within the scope of this
protection, you remain fully liable for that damage.
16.1.5 Interior Protection – this product is an extended protection which protects you
against damage and contamination to the insides of a loading space/boot body
during vehicle operation as well as during loading and unloading; damages and
contamination to the interior space of the driver and /or passenger cabin; damage to
the outside of the tail lift by placing it on the ground, as far as the vehicle has a tail
Damages caused by the following points will be excluded from the interior Protection
(a) Heavy breaking, which is not accidental, this applying in particular to damage
caused by load slippage.
(b) Overloading of the vehicle tailgate in accordance with the vehicle
manufacturers weight guidelines
(c) using the Vehicle in breach of clause 11;
(each of the waiver and protection options in clause 16.1.1. to 16.1.5 is a Product
and together they are the Products).
16.2 If you are a Business Customer and it is noted on the Rental Agreement then you
must arrange your own insurance protection cover for the duration of the Rental
16.2.1 You must prove to us that the protection is valid and that the protection remains valid
whilst the Vehicle is out of our possession. You will be responsible for the cost of the
16.2.2 It is your responsibility to ensure that the insurance complies with the requirements
of the Rental Agreement. You will be responsible for all losses, damages and claims
that we incur or suffer in the event that any insurance policy fails to be effective or
satisfactory or for any payment that we make to a third party where the third party
brings a claim against us relating to your use of the Vehicle. We must agree to the
value of coverage that you propose the type of policy and the insurer that you have
chosen. We must be satisfied with the coverage and policy conditions, and they may
not be altered during the Rental Period. We may ask your proposed insurer to record
our name as the registered owners of the Vehicle. You will be responsible for settling
all losses and claims including third party claims if the Vehicle is lost, damaged or
16.2.3 If we have agreed that you may return the Vehicle outside of Business Hours for your
convenience, or to an alternative location to the original rental branch, your own
insurance protection must be valid until the Vehicle is inspected by one of our
employees. We will use reasonable endeavours to inspect the vehicle within 4
Business Hours after the end of the Rental Agreement. Until this inspection has been
completed any loss, damage or theft of the Vehicle remains your responsibility.
17 Ending the contract early and limitation of liability
17.1 If you are renting the Vehicle as a private individual, we may end the Contract straight
away by telephoning you on the contact number you provided us with or emailing
you at the address you provide if:
(a) a receiving order has been made against you; or
(b) you are declared bankrupt; or
(c) you break the Contract in a way that causes us significant loss or harm, or in
a way the cannot be rectified.
17.2 If you are renting the Vehicle as a Business Customer, we may end the Contract
straight away if:
(a) the company or partnership goes in to administration or liquidation; or
(b) the company or partnership calls a meeting of its creditors; or
(c) we find out that the company’s or partnership’s goods have been taken away
as a repossession order;
(d) you or the company or partnership breaks the Contract in a way which causes
us significant loss or harm, or in a way which cannot be rectified; or
(e) we have reason to believe any of the events in 17.2 (a)-(d) is likely to happen.
17.3 If you break the Contract or if we end the Contract early in accordance with these
(a) you must pay any amounts owed to us under the Contract; and for the losses
we suffer as a result, provided that they are foreseeable losses (for example,
loss of rental income, the cost of repairing or replacing damaged items);
(b) you may lose the benefit of any damage waivers, excess reduction products
and third party liability insurance;
(c) you will not have to pay losses that are not directly related to you breaking the
Contract or losses that were not foreseeable; and
(d) you must return the Vehicle and/or any Optional Extras you rented within 1 day
of the Contract ending.
17.4 If we materially break the terms of the Contract, you may end the Contract by
providing us with written notice. You must return the Vehicle and any Optional Extras
as soon as you can and you must still pay all amounts owed to us under the Contract
(including the Rental Fees) for the duration of the Rental Period, until the date of
return and our inspection of the Vehicle. You must do what you can to reduce (or
mitigate) any losses you suffer.
17.5 If you are not a Business Customer, nothing in the Contract reduces your statutory
rights. If we materially break the Contract by not doing what we agreed to, we must
pay for foreseeable losses you suffer as a result. We will not be responsible for your
foreseeable losses where you have been able to recover them from someone else.
We will not pay for losses not directly related to our failure to provide you with a
Vehicle or losses that were not foreseeable by you and us (such as loss of profits or
loss of opportunity).
17.6 If you are a Business Customer, and we materially break the Contract by not doing
what we agreed to, we shall not be liable to you (whether in contract, tort or
negligence) or otherwise responsible for any loss of profit, business contracts,
revenues, anticipated savings or, for any indirect or consequential damage or loss.
Our liability to you (whether in contract, tort or negligence) shall be limited to the
Rental Fees due under the relevant Contract.
17.7 For the purposes of this clause 17, loss or damage is foreseeable if either it is
obvious that it will happen or if at the time the Contract was made, both we and you
knew it might happen.
17.8 Nothing in the Contract shall exclude or limit our responsibility for fraud; death or
personal injury caused by our negligence; or any other responsibility to the extent
that the law says it cannot be excluded or limited.
18 Personal information and security checks
18.1 We shall collect your personal information and will electronically scan the identity
documents onto our system. We will hold and use your personal information and that
of any other Approved Driver in order to perform our obligations under the Contract
which is available on our website or on request
18.2 We operate identity, security, driving licence and credit checks. By signing the Rental
Agreement or driving the Vehicle, you agree to such checks being carried out against
you. If you fail to meet any of our checks, we may refuse to allow a driver to drive the
Vehicle or allow you to rent the Vehicle. If we find that any amount is owed to us or
any of our group companies, we may refuse to allow a driver to drive the Vehicle or
allow you to rent the Vehicle. In the event that we find any information you have
provided to us is false or inaccurate, then you will have broken the Contract and will
have to pay for any costs or damages that we incur as a result.
19 Additional information for the use of the ASR App
19.1 Your login details for the ASR App is for your personal use only and may not be
passed on to any third party, this also applies to any PIN codes provided for the
locking/unlocking of vehicles.
19.2 You are obliged to inform ASR via email (email@example.com) of the revocation
of your driving licence, any new endorsements or restrictions. In case of the
revocation or whereby any new additional endorsements prohibit you from driving a
ASR vehicle with immediate effect under our general guidelines, you will also be
prohibited from using the app for renting a vehicle.
20 What to do if you want to Complain
20.1 In the event that you are dissatisfied with any element of our service, please get in touch with us firstname.lastname@example.org. Following receipt of your email, a member of our customer services team will get in touch to discuss this with you.
21.1 Assignment and other dealings
(a) We may at any time sub-contract, assign, or transfer our rights and obligations
to a third party or obtain a, mortgage or charge in respect of the Contract.
(b) You may not assign or transfer your rights or obligations under this Contract to
a third party or, subcontract any or all of your rights or obligations under the
Contract without our prior written consent.
21.2 Entire agreement. The Contract contains all the relevant terms that are to apply to
the Rental Agreement and is the entire agreement between us and supersedes and
extinguishes all previous agreements between us.
21.3 Variation. Except as set out in these Conditions, no variation of the Contract, shall
be effective unless it is agreed by you and us in writing and signed by us.
21.4 Waiver. Where either of us may elect to waive any right or remedy is this election to
not assert any right or remedy is only effective if given in writing and shall not be
deemed to apply to any subsequent breach or default. A delay or failure to exercise,
or the single or partial exercise of, any right or remedy shall not:
(a) waive that or any other right or remedy; or
(b) prevent or restrict the further exercise of that or any other right or remedy.
21.5 Severance. If any provision or part-provision of the Contract is or becomes deemed
invalid, illegal or unenforceable, the provision shall be modified to the minimum
extent necessary to make it valid, legal and enforceable. If such modification is not
possible, the relevant provision or part-provision shall be deemed deleted.
(a) Any notice or other communication given by us or you under or in connection
with the Contract shall be in writing. Such notice to be sent to our registered
office (details on our website) and to the home address you have supplied with
when booking the Vehicle and shall be delivered personally, or sent by prepaid first class post or other next working day delivery service, commercial courier or email.
(b) A notice or other communication shall be deemed to have been received: if
delivered personally, when left at the address referred to in clause 21.6(a); if
sent by pre-paid first class post or other next working day delivery service, at
9.00 am on the second Business Day after posting; if delivered by commercial
courier, on the date and at the time that the courier's delivery receipt is signed;
or, if sent by email, one Business Day after transmission.
(c) The provisions of this clause shall not apply to the service of any proceedings
or other documents in any legal action.
21.7 Third party rights. No one other than a party to this agreement and their permitted
assignees shall have any right to enforce any of its terms.
21.8 Governing law. The Contract, and any dispute or claim arising out of or in
connection with it or its subject matter or formation (including non-contractual
disputes or claims), shall be governed by, and construed in accordance with the law
of England and Wales.
21.9 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales
shall have exclusive jurisdiction to settle any dispute or claim arising out of or in
connection with this agreement or its subject matter or formation (including noncontractual disputes or claims).
22.1 The following provisions apply in the event that the Vehicle is fitted with telematic
technology and reflect your duty of care to look after the Vehicle and our interests in
protecting the Vehicle and ensuring that you comply with the Contract:
22.1.1 We will receive from the telematic unit Telematic Data concerning your use of the
Vehicle ). We will evaluate, analyse and use the Telematic Data both during and after
the Rental Period
22.1.2 Without prejudice to the provisions of clause 21.1.5 we will use the Telematic Data,
for the purposes of monitoring your compliance with and, if necessary, enforcing the
Contract and ensuring that we know whether the Vehicle appears to have been
stolen. This monitoing will include the location of the Vehicle
22.1.3 In the event that we determine, from our use of the Telematic Data, that you have
broken the Contract we may end the Rental Period and/or charge you additional fees
in accordance with the terms of the Contract
22.1.4 In the event that we determine, from our use of the Telematic Data, that your use of
the Vehicle means that you have incurred extras fees or costs under the Contract
(for example charges in relation to milage) we will charge you these additional fees
and/or costs in accordance with the terms of the Contract
22.1.5 In the event that we reasonably believe that the Vehicle may have been stolen we
reserve the right to remotely activate anti-theft technology which will make the
Vehicle immobile and we may also be able to reproduce the route taken by extracting
the last GPS positions of the Vehicle from a separate database.. We will not have
any liability to you in the event that we exercise this right provided that we have done
so in good faith.
Appendix for the use of the ASR App
The Conditions shall apply to the Contract but shall be amended as follows:
1 The basis of the Contract
1.1 When using Digital Rental there is no option to request from us a Vehicle Condition
Report. An overview of damage reported in respect of the Vehicle can be viewed on
the ASR App.
1.2 The provisions of clause 2.2 of the Conditions shall be amended so that the first
sentence reads “At the point you complete your Reservation either by telephone, by
completing the online booking form and clicking the BOOK NOW button or by using
Digital Rental we agree to use all reasonable efforts to make a vehicle from the
Vehicle Group you have selected available for you to hire for the Rental Period”.
1.3 Clause 2.4 shall be replaced with the following “The Contract is only formed when
you press the “start rental agreement” button in the ASR App”.
1.4 Clause 2.5 shall be replaced with the following “By completing the Contract, you:
(a) accept the terms of the Rental Agreement;
(b) accept these Conditions; and
(c) agree with the vehicle condition summary detailed as part of the Digital
Rental booking process.
1.5 Clause 2.7 shall not apply.
1.6 The first sentence of clause 2.8 shall be amended so that it reads “If you are a
Business Customer, by completing the Digital Rental booking process, you confirm
you have the relevant company’s authority to enter into the Contract”.
2 Booking and pre-paid tariffs
2.1 The provisions of clause 3.1 shall not apply.
3 Rental fees, deposits and payment
3.1 Clause 4.1 shall be replaced with the following: “In order to use Digital Rental you
will have to have a valid credit card and this card will need to be valid for the entirety of the Rental Period”.
3.2 The provisions of clause 4.13 shall not apply.
4 Delivery and pick-up service
4.1 Clause 5.1 shall be replaced with the following: “Following completion of the Digital
Rental booking process you will be free to collect the Vehicle at the location
4.2 The provisions of clause 5.2, 5.3, 5.4, 5.5, 5.6, 5.7 and 5.8 shall not apply.
5 Rental period
5.1 Clause 6.2 shall be replaced with the following: “The Rental Agreement terminates
(a) you have placed the keys to the Vehicle in the glovebox of the Vehicle, locked
the Vehicle using the Sixt App and pressed the “end rental” button on the Sixt App;
(b) the Vehicle and any applicable Optional Extras are returned and the Vehicle’s
keys are handed over to one of our employees, or placed in one of our key-drop
boxes, or where we have provided our prior written authorisation, handed over to a
(c) we have inspected the Vehicle. We will use reasonable endeavours to ensure
that such inspection will take place within 4 Business Hours of you pressing the “end
6 Extending the Rental Period
6.1 Clause 7.3 shall be amended to read “Where you want to extend the Rental Period for
up to 84 days we have the right to require you to, and you shall if requested by us,
come back to our location of business closest to you during Opening Hours in order
that we can agree a new Contract and possibly exchange the Vehicle. Information on
where our locations of business are can be found on our website . We may require an additional deposit together with the relevant method of payment for the extended Rental Period.
7 Inspecting the Vehicle on collection
7.1 Clause 8.2 shall be amended so that it reads: “Any existing damage to the Vehicle
will be stated on the Rental Agreement and viewable within the ASR App”
7.2 Clause 8.3 shall be amended so that it reads: “When you collect the Vehicle you
should inspect it. If there is any damage other than Minor Damage you must make
sure that you record it using the damage recording functionality in the ASR App. You
will be responsible and liable for any damage to the Vehicle which was not recorded
using this process”.
8 Returning the Vehicle and condition on return
8.1 Clause 9.1 shall be replaced with the following “We will use reasonable endeavours
to inspect the Vehicle within 4 Business Hours of its return for any damages or
changes in condition from that which was described in the Rental Agreement and/or
which was noted in the Vehicle damage overview accessible via the ASR App, at the
time of the Vehicle pick-up or which you notified to us in accordance with the
provisions of clause 8. Where you are not present for the Vehicle inspection, we will
notify you of our findings as per clause 9.9 and include any relevant photographs of
such damage we find in our inspection for you to review”.
8.2 The provisions of clause 9.9 shall be amended so that the final sentence reads
“Please note, when you agree to the Rental Agreement you authorise us to take
payment for damages if necessary and we may automatically charge your payment
card for this”.
9 Vehicle rental requirements and your responsibilities
9.1 The provisions of clause 10.1 shall not apply.
9.2 Clause 10.3 shall be replaced with the following: “We reserve the right to perform a
DVLA licence check on you. If we do perform such check and the results are not
satisfactory we will not rent the Vehicle to you”.
9.3 A new clause 10.7 shall be added as follows: “Your login details for the ASR App is
for your personal use only and may not be passed on to any third party, this also
applies to any PIN codes provided for the locking/unlocking of vehicles.
10 Speeding, parking and traffic fines and charges
10.1 The provisions of clause 15.3 and 15.4 shall be amended so that the phrase “by
signing the Rental Agreement” is replaced with the phrase “by agreeing to the Rental
11 Optional extras and products
11.1 The provisions of clause 16.1.1 shall be amended with the addition of the following
sub-clause: “(g) you allowing any third party to access the ASR App or the sharing”.
11.2 The provisions of clause 16.1.3 shall be amended with the addition of the following
sub-clause: “(e) you allowing any third party to access the ASR App or the sharing or
loss of your PIN for the ASR App”.
12 Ending the contract early and limitation of liability
The provisions of clause 17.4 shall be amended so that the first sentence reads “If
we materially break the terms of the Contract, you may end the Contract by providing
us with notice by email to email@example.com
13 Personal information security checks
13.1 The provisions of clause 18.1 shall be amended so that the first sentence reads “You
will provide your personal information through the Digital Rental booking system”.
13.2 The provisions of clause 18.2 shall be amended so that the second sentence reads
“By agreeing to the Rental Agreement or driving the Vehicle, you agree to such
checks being carried out against you”.